bdkk Privacy Policy —
Your Data, Handled Right

bdkk is an online gaming platform operating at bdkk.one, offering games including Super Bingo, Lucky Piggy, Boat of Fortune, Andar Bahar and cricket betting to players in Bangladesh. bdkk is the data controller responsible for the personal information collected through this platform.

This Privacy Policy applies to all users of the bdkk website and mobile application. It covers all personal data collected from the moment you visit the platform — whether or not you register an account. By using bdkk, you acknowledge that you have read and understood this policy.

bdkk collects only the personal data that is necessary to provide you with a safe, functional and compliant gaming experience. The table below summarises the categories of data we collect and why.

bdkk does not collect sensitive personal data such as biometric data, health information or political opinions. We do not collect data from social media profiles unless you explicitly connect a social account to your bdkk profile.

bdkk collects your personal data through several channels. Understanding how this happens helps you stay in control of what you share with us.

• Direct input: Data you provide when registering an account, completing identity verification, making a deposit or contacting our support team.
• Automated collection: Technical and usage data collected automatically when you visit or use the platform, including via cookies and server logs.
• Payment processors: Transaction confirmation data received from bKash and Nagad when you make a deposit or withdrawal.
• Identity verification services: Data returned by third-party KYC providers when we verify your identity documents.
• Fraud prevention tools: Risk signals and device fingerprint data from security services used to protect the platform.

We do not purchase personal data from data brokers or any other third-party data sources. Every piece of data bdkk holds about you originates from one of the channels listed above.

bdkk uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.

• To create and manage your bdkk account and verify your identity.
• To process deposits and withdrawals via bKash and Nagad securely.
• To detect and prevent fraud, money laundering and other illegal activity.
• To monitor gameplay for responsible gaming purposes and apply limits where necessary.
• To send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• To respond to your support queries and resolve disputes.
• To improve the bdkk platform based on how players use it.
• To comply with legal and regulatory obligations applicable to online gaming operators.

bdkk processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing necessary to provide the services you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing necessary for bdkk's legitimate business interests, such as fraud prevention, platform security and service improvement — provided these interests do not override your rights.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time.

bdkk does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this policy.

• Payment processors (bKash, Nagad): To process your deposits and withdrawals. These providers receive only the transaction data necessary to complete the payment.
• Identity verification providers: To verify your identity documents as part of our KYC process. Data shared is limited to what is required for verification.
• Fraud and security services: To detect and prevent fraudulent activity on the platform. These services process technical and behavioural data under strict data processing agreements.
• Legal and regulatory authorities: Where required by law, court order or regulatory requirement, bdkk may disclose your data to the relevant authority. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of bdkk's business, your data may be transferred to the acquiring entity. You will be notified in advance of any such transfer.

bdkk uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core bdkk platform, but some personalisation features may not work as expected.

bdkk retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The retention periods below apply to active and closed accounts.

• Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with anti-money laundering regulations.
• Transaction records: Retained for 7 years from the date of each transaction for financial compliance purposes.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for 12 months on a rolling basis, then anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus 1 year thereafter as a compliance record.

When data is no longer required, bdkk deletes it securely or anonymises it so that it can no longer be linked to you. We do not archive data indefinitely.

As a bdkk player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 72 hours for standard requests.

• Right of access: Request a copy of the personal data bdkk holds about you.
• Right to rectification: Ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
• Right to restrict processing: Ask us to pause processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: Object to processing based on legitimate interests, including profiling for responsible gaming purposes.
• Right to withdraw consent: Where processing is based on your consent, withdraw it at any time without affecting the lawfulness of prior processing.

bdkk is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed during account registration, and bdkk reserves the right to request additional proof of age at any time.

If bdkk discovers that personal data has been collected from a person under 18, the account will be closed immediately, all data will be deleted, and any balance will be returned to the payment source. If you believe a minor has registered on bdkk, please contact us immediately at [email protected].

bdkk implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure.

• TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive data including payment details and identity documents.
• Role-based access controls ensuring only authorised staff can access personal data.
• Regular security audits and penetration testing of the platform infrastructure.
• Automated monitoring for unusual access patterns or potential data breaches.
• Staff training on data protection and security best practices.

While bdkk takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you notice anything suspicious on your account.

bdkk may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The "Last updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically. Continued use of bdkk after any update constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how bdkk handles your personal information, please get in touch with our team. We take every privacy query seriously and aim to respond within 72 hours.

• Email: [email protected]
• Live chat: available within the bdkk platform after login
• For data deletion or access requests, please include your registered mobile number and the nature of your request